Optician - Oscar Wylee - Edmonton, AB

Closing Date: 
Tuesday, July 20, 2021 - 21:15
Job Type: 
Alberta Edmonton, AB
Alberta CA

JOB TITLE: Licensed Optician

JOB TYPE: Full-time

LOCATION: As per store location

REPORTING TO: Store Manager


Description:The Optician assists in leading the store to success by building and maintaining a strong client following. Consistently delivers an exceptional experience in order to exceed service and sales expectations. Support the Store Manager in ensuring that all optical quality controls are in compliance.



  • Transpose customer prescriptions without assistance
  • Competently dispense complex lenses and frames according to patient’s needs
  • Conduct all vision glasses collection, adjustment & troubleshoot without assistance
  • Thorough understanding of the anatomy of the eye and ability to discuss with patients/customers
  • Ability to confidently discuss the lens benefits and extras with browsers including the value of their pricing
  • Ability to explain the principles of High Index and Aspheric Lenses
  • Recommend the most suitable glasses, styles, colours, lenses to customers
  • Discuss Health Fund Claims confidently with patients/customers and explain why their specific Health Fund may not cover what they expect
  • Remake, adjust and repair frames for patients / customers
  • Follow up on outstanding customer orders
  • Conduct pre testing under guidance of Licensed Optometrist

Exceptional Customer Service

  • Provide exceptional customer service by ensuring customer interactions exceed their expectations at all times
  • Build customer relationship and establishing community
  • Address customer issues and queries in an appropriate and timely manner
  • Understanding and ability to communicate our warranty & refund policies

Basic Qualification

  • Provincial licensure or certification by a nationally-recognized opticianry association as an optician
  • Exceptional customer service and communication skills
  • Excellent time management and organizational skills
  • Ability to deal with difficult customers and situations;
  • Ability to use initiative and adapt to different situations;
  • Flexibility to work non-traditional hours including evenings and weekends


  • Monday to Friday
  • Weekends

Work remotely: No


  • Store discount
  • Vision care
  • Free Optical Glasses every 6 months

Send your resumes to fizza.nasir@oscarwylee.com